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Internet Banking Help and Frequently Asked Questions
Internet Banking is an Internet-based service that provides you a safe and convenient way to do your banking.
With Internet Banking, you can view your account balances, transfer funds, view cleared checks, send service
requests to the bank and more.
With Internet Banking you can:
- Check current balances on personal checking, savings, money market, loan, mortgage (if originated with CCB Mortgage Services this option is not available), line of credit, Certificates of Deposit (CD), non-brokerage Individual Retirement Accounts (IRA) and most business checking accounts.
- Transfer funds between your checking, savings accounts with us.
- View up to 90 days of account activity for your Cumberland County Bank checking accounts.
- View cleared check images.
- View up to 90 days of activity for your savings accounts.
Send online customer service requests to:
- Reorder checks.
- Inquire about a specific transaction.
- Inquire about opening a new deposit account.
- Inquire about applying for a new loan.
- Ask a technical question.
- Send and receive secure messages or questions from customer service.
Internet Banking is free of a monthly service charge.
- A Cumberland County Bank account
- Internet Access
- One of the following recommended Internet browsers
- Microsoft Internet Explorer 6.0SP1 or higher
- Netscape 6.2 and higher
- Mozilla Firefox 1.5 and higher
- An e-mail address
Upon completion of the Internet Banking sign-up form, the Bank customer service department will review your
information submitted within one (1) business day. Upon approval, you will receive an email notice from the
Bank welcoming you to the Internet Banking system.
You may also sign-up for Internet Banking at anyone of our branch locations during normal business hours.
Just go to http://www.cumberlandcountybank.com and click Login into Internet Banking. You will have the option of logging into Personal Banking or Business Banking.
If you forget your Login ID or password, you should call Customer Service at (931) 528-5441
To use Cumberland County Bank's Internet Banking, the following relationship with Cumberland County Bank is required:
- A personal or business Cumberland County Bank checking, savings or money market account.
- An Internet Banking Login ID and Password.
- A
computer, a modem (56.6 is recommended), Internet access
and a 128-bit encrypted browser - Microsoft Internet Explorer 6.0 SP1 or higher.
If you're using an older browser version that is no longer compatible with Internet Banking you can go to the
Netscape or Microsoft web sites and download a new browser version (www.netscape.com or www.microsoft.com).
We do not recommend that you download beta versions. Once you have completed the download and installation of
the recommended browser, you can return to the sign in screen and sign in to Internet Banking.
Internet Banking uses several different methods to protect your information:
All information within Internet Banking uses the SSL (Secure Socket Layer) protocol for
transferring data. SSL is encryption that creates a secure environment for the information being
transferred between your browser and Cumberland County Bank.
At a high level, SSL uses public key cryptography to secure transmissions over the Internet. In practice,
your browser will send a message via SSL to the bank's server. The bank responds by sending a certificate,
which contains the bank's public key. Your browser authenticates the certificate (agrees that the server is
in fact Cumberland County Bank's), then generates a random session key which is used to encrypt data traveling
between your browser and the bank's server. This session key is encrypted using the bank's public key and sent
back to the server. The bank decrypts this message using its private key, and then uses the session key for
the remainder of the communication.
Secure Socket Layer (SSL) protects data in three key ways:
- Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating Cumberland County Bank.
- Encryption scrambles transferred data.
- Data integrity verifies that the information sent by you to Cumberland County Bank wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.
Yes. Cumberland County Bank is committed to making Internet Banking safe and secure to provide you with peace of mind when you access your account information. To ensure the security of your account information, Internet Banking also uses 128-bit SSL encryption.
To help protect your privacy while you are using the service, we will sign you out of the Internet Banking service after 10 minutes of inactivity.
SSL stands for Secure Socket Layer. This technology allows users to establish sessions with Internet sites that
are secure, meaning they have minimal risk of external violation. Once inside the Internet Banking site, you are
secure through our use of SSL technology.
Encryption is the scrambling of information for transmission back and forth between two points.
A key is required to decode the information. When you request information about your accounts, the
request is sent encrypted to Cumberland County Bank. We then decode your request for information and send
it back to you in an encrypted format. When you receive it, your information is decoded so that you can
read it. Because your account information is being transmitted between you and Cumberland County Bank,
encryption protects your account information so it can't be intercepted and read by a third party.
There are basically two types of encryption: High and Standard. The difference between these types of
encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than
a Standard (40 or 56-bit) encryption. High or 128-bit encryption means there are a septillion possible keys
that could fit into the lock that holds your account information, but only one that works for each time you
bank online. Cumberland County Bank uses the highest level of encryption (128-bit) to ensure your online
transmissions are secure.